At Studio Himalo, we hold the privacy of our patrons with the same respect and integrity that we accord to our sacred masterworks. We are entirely committed to safeguarding the personal data you share with our gallery.
This policy outlines how we collect, use, and protect your information when you visit or make a purchase from our online studio.
To successfully bridge the gap between our artisans in the Kathmandu Valley and your intentional home, we collect essential information, including:
Contact Details: Your name, email address, shipping address, billing address, and phone number (required purely for high-value express shipping couriers like DHL/FedEx).
Transaction Details: Your payment information. Please note: Studio Himalo never stores your credit card details on our servers. All payments are securely processed through encrypted, industry-standard gateways (such as Shopify Payments, Apple Pay, or Stripe).
Device & Browsing Data: Basic data collected automatically through cookies when you visit our site, such as your IP address, time zone, and how you interact with our pages, to help us optimize your gallery browsing experience.
We treat your data with absolute discretion. We only use it to:
Fulfill and securely crate your orders, process payments, and arrange express insured shipping.
Communicate directly with you regarding your order tracking, custom Atelier commissions, or concierge inquiries.
Send you curated lineage stories and private previews via our "Stay Illuminated" newsletter—but only if you have explicitly chosen to join our circle.
We do not, and will never, sell, rent, or trade your personal information to third-party marketing companies. We only share your data with trusted partners essential to operating our business:
Our E-commerce Platform: Shopify, which powers our secure online storefront.
Global Couriers: International shipping carriers (like DHL, FedEx, or UPS) so they can safely deliver heavy deity sculptures or delicate Thangkas to your doorstep.
Compliance with Law: If strictly required by law to comply with valid legal processes or customs regulations regarding international cultural assets.
As a global patron, you have full control over your personal data:
Opt-Out: You can unsubscribe from our "Stay Illuminated" newsletter at any time by clicking the link at the bottom of any email.
Access & Deletion: You have the right to request a copy of the personal information we hold about you, or to ask us to completely delete your data from our systems (provided it is no longer required for an active order fulfillment or legal tax records).
We implement rigorous administrative and technological security measures to keep your data safe. However, please remember that no method of transmission over the internet is 100% secure, and we continuously update our protocols to meet elite global security standards.
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